← Vagort
Support
Last updated: 18 August 2026
Email hello@vagort.app and a person will
read it. We aim to answer within two working days. Tell us your device, the iOS or Android
version, and what you expected to happen, and we will get there faster.
Cancel or manage your subscription
Cancelling is done by Apple or Google, never by us, so it works even if you cannot open the app.
- In the app: tap Menu in the bar above the map, then Subscription.
That screen shows your current status and opens your store settings.
- Or go straight to the store: on iPhone, Settings, tap your name, then Subscriptions.
On Android, open Google Play, tap your profile picture, then Payments and subscriptions.
Cancel at least 24 hours before the period ends, or the next period is charged. You keep
access until the end of the period you already paid for.
Restore a purchase
New phone, or reinstalled the app? Your subscription follows your Apple ID or Google account,
not the device. On the first screen, tap I already subscribed. If it does not
come back, check you are signed in to the same store account that bought it, then email us.
Delete your account
An account and a subscription are separate things. Deleting the account removes what we hold
on our servers; it does not cancel billing, which is done in the store as above.
- Tap Menu in the bar above the map.
- Tap Settings, then the sign-in row at the top.
- Sign in if you are not already, then tap Delete account.
Deletion is immediate and permanent. There is no email step and no deactivate-instead option.
Common questions
- Why is a place shut when the app said it was open? Opening hours come from
open data and from partner sources, and they go stale. Arrival times are estimates, and the
app marks them as estimates. Always check before a long journey.
- Why can I not book inside the app? By design. Vagort hands you to the
partner site to finish a booking, so the price and the terms you agree to are theirs.
- A photo looks wrong for the place. Tell us which place and we will fix the
data. Illustrated images in the app are labelled as illustrations.
- Does it work offline? Trips you have already saved stay readable offline.
Anything that needs fresh data will say so rather than showing you a stale answer.
Something is broken
Send us the screen you were on and what you tapped. If the app showed an error with a name in
it, include that name; the names are there so support can be specific rather than guessing.
Privacy and terms
Privacy policy · Terms of use